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Department can be used to organize your staff.  When department is set up, you can further assign a customer to a specific department. For example, in a...

In the Add customer dialog, there is a department field. You can pick the departments where the customer is belonged. If a customer is added by a de...

You can edit customer chat room a department.  For example, if a customer has no department, all staffs have access to the chat room message. Now you ca...