Your customers do not need to install another App to have a video chat with you.
Here is how:
1. In chats room, click the video chat button
2. System sends a text to your customer
3. Click "join now" button to join the meeting as the meeting host
4. Your customer can join the meeting.
Toggle video, audio to be on/off. Switch camera front and back camera view.
Video chat is supported in the following web browsers: Safari in iphone, Chrome and Firefox in Android device. Chrome, Firefox in Windows. Chrome, Firefox and Safari in MacOS. Chrome, Firefox in Linux. Please note it does not work in Chrome in iphone. Safari is the default browser in iphone, so this is not really an issue.