First, you need to sign up our Pro plan for the reviews feature.


In Chats, there is a Review Request button. Click on Review Request button to ask reviews from your customers.


In Reviews settings, you can set up the review pages for your review request.


You should set up your business listing Google and facebook reviews. 


Here are the steps to set up Google review

1) Click Add site, select Google

2) Enter Google my business listing url

3) Click Save



Here are the steps to set up facebook review

1) Click Add site, select facebook

2) Enter Facebook business reviews url

3) Click Save


In addition, we support all of the major review sites for the following sites:


Avvo

Better Business Bureau

Best Company

Booking.com

Cars.com

CarGurus

Citysearch

Consumer Affairs

DealerRater

Doctor.com

Edmunds

Expedia

G2 Crowd

Healthgrades

HomeAdvisor

Merchant Circle

ProductReview

Solar Reviews

TripAdvisor

Vitals

Yellow Pages

Yelp

Zillow



If your site is not in the list, you can set it up custom site too.