First, you need to sign up our Pro plan for the reviews feature.
In Chats, there is a Review Request button. Click on Review Request button to ask reviews from your customers.
In Reviews settings, you can set up the review pages for your review request.
You should set up your business listing Google and facebook reviews.
Here are the steps to set up Google review
1) Click Add site, select Google
2) Enter Google my business listing url
3) Click Save
Here are the steps to set up facebook review
1) Click Add site, select facebook
2) Enter Facebook business reviews url
3) Click Save
In addition, we support all of the major review sites for the following sites:
Avvo
Better Business Bureau
Best Company
Booking.com
Cars.com
CarGurus
Citysearch
Consumer Affairs
DealerRater
Doctor.com
Edmunds
Expedia
G2 Crowd
Healthgrades
HomeAdvisor
Merchant Circle
ProductReview
Solar Reviews
TripAdvisor
Vitals
Yellow Pages
Yelp
Zillow
If your site is not in the list, you can set it up custom site too.